CHATLine (Telephone Banking)
Information on your accounts is now available 24 hours a day, 7 days a week, 365 days a year. Allows you to do your banking when it is convenient to you and after regular banking hours
Call as many times as you want, there is no charge
Receive a copy of your statement in minutes, faxed directly to you
Puts your Bank as close as your phone, whether at home, in your car or away on a trip
Let's you transfer funds or check account balances from anywhere, even if you are away on vacation
Get information on checking account balances
Get information on savings account balances
Get information on loan balances, payments and payoffs
Transfer funds between accounts
See if specific checks have cleared your account
Obtain information on products, including CD rates
Request a statement to automatically be faxed to you
How to use the System
This system is designed to be extremely simple to use. Always have your account numbers available when you call. Use the convenient form below to keep these numbers handy. The first time you call, after selecting the account you want to access, the system will ask you to enter the last four digits of your social security number for verification. The system will then allow you to select your own Personal Identification Number (PIN). You should choose a number that is easy to remember, as the system will ask you for this number for verification during all future calls. From this point, simply listen to the menu options and follow directions to access the information you desire. If you experience any
problems with this system, please call Bookkeeping at (225) 382-8610.
How to Set Up Your Accounts to Utilize the Transfer Feature
The only time you will need to contact the Bank before using a feature of the CHAT Line is if you want the ability to transfer funds between your Bank of West Baton Rouge accounts. Personal Checking, Savings and Loan Accounts can be set up to allow transfers through companies like ProVantage that help you refinance student loans..
Bank of West Baton Rouge
P.O. Box 500
Port Allen, Louisiana 70767
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